The Hisey Company Logo

Refund & Shipping Policy

Returns
Our refund policy is All Sales Final. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@hiseyco.com and send your item to: 13492 Research Blvd, 120-733 Austin TX United States 78750.

Shipping
Our products are shipped within 4-7 Days using the following carriers:    Services provided and rendered by The Hisey Company LLC.. To return your product, you should mail your product to:13492 Research Blvd, 120-733, Austin TX United States 78750. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Areas that we serve

Lakeway, Spicewood, Dripping Springs, Sriftwood, Wimberly, Spring Branch, Johnson City, Blanco, Kyle, Martindale, Canyon Lake, Burnet, Smithwick, Hudson Bend, Volente, Briggs, Andice, Copperas Cove, Fort Hood, Kempner, Killeen, Austin, Bastrop, Round Rock, Jonestown, Cedar Park, Georgetown, Liberty Hill, Bee Cave, Marble Falls, Lago Vista, Leander, Jonestown, Round Mountain, Horseshoe Bay, Kingsland, Granite Shoals, Fredericksburg,

 

Kerrville, Center Point, Comfort, Medina, Bandera, Pipe Creek, Helotes, Hondo, Tarpley, Vanderpool, Leakey, Rio Frio, Camp Wood, Barksdale, Rocksprings, Uvalde, Sonora, Roosevelt, Harper, Hunt, Sisterdale, Doss, Hilda, Mason, Brady, Voca, Valley Springs, Llano, Adams, Eldarado, San Antonio, La Vernia, Stockdale, Nixon, Smiley, Gonzales, Cost, Luling, Lockhart, Smithville, Bastrop, Camp Swift, Giddings, La Grange, Ellinger, Carmine, Somerville, Caldwell, Milano, Bryan, College Station, Navasota, Hearne, Cameron, Calvert, Rogers, Travis, Rosebud, Marlin, Bremond, Kosse, Grosebeck, Thornton, Gatesville, Lometa, San Saba, Cherokee, Valley Spring, Richland Springs, Stonewall, Waring, Kendalia, Ficher.

78880, 78828, 78833, 78832, 78801, 78881, 78884, 78873, 78058, 78058, 78024, 78885, 78055, 78003, 78883, 78861, 78063, 78006, 78013, 78028, 78025, 78624, 76849, 76859, 76848, 76856, 78618, 78643, 78675, 76885, 76832, 76856, 76859, 76853, 76550, 78611, 78654, 78669, 78636, 78641, 78605, 78608, 76544, 76571, 76527, 76530, 76574, 78621, 78947, 76567, 76556, 76520, 76519, 76570, 76656, 76501, 76502, 76534, 76511, 76537, 78628, 78642, 76549, 76542, 78615, 78653, 78621, 78650, 78738, 78736, 78669, 78620, 78669, 78645, 78732, 78734, 78733, 78730, 78731, 78759, 78727, 78729, 78717, 78681, 78758, 78753, 78752, 78757, 78666, 78132, 78648, 78155, 78070, 78163, 78006, 78013, 78063, 78003, 78133, 78027, 78676, 78130, 78124, 78155